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  • Writer's pictureLanie Cerasuolo

HR Hacks - Mastering Workplace Dynamics for Success

As a Human Resources Consultant, over the years I have witnessed many conversations gone wrong between managers and their employees. For example, having an empathetic conversation with an employee about tardiness can be a challenge. It is possible to address this situation with dignity and professionalism. Here's how:

  • Choose an appropriate time and setting, ideally a quiet and private space where you can have an uninterrupted conversation.


  • Start Positively and begin the conversation with feedback about the employee's specific contributions and strengths. This helps to create a more supportive atmosphere.  Then respectfully and clearly describe the issue you want to discuss.


  • Ask open-ended questions by encouraging the employee to share their perspective. Show that you value their input.  The information they share may provide insights into any underlying issues.


  • Listen actively and give the employee an opportunity to express their thoughts and feelings. Avoid interrupting and show genuine interest in understanding their perspective.


  • Provide feedback by sharing the impact of their tardiness on the team or workflow. Be specific about how it affects the work environment or other colleagues.


  • Collaborate on solutions by working together to find solutions. Ask for their input on how they plan to address the issue and offer support if needed.


  • Reiterate support and end the conversation on a positive note by expressing your confidence in their ability to make the necessary adjustments.

Remember, the key is to convey your message with empathy, focusing on improvement rather than punishment.




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